Skip to main content

Help & Information

Opening Hours

Tuesday-Saturday 10am-4pm. If you are travelling to the area especially to visit us, please do ring ahead to check opening times.  We will endeavour to advertise any such closures on our website and on social media.

Payment

Payments can be made through one of the two secure servers that we use; Stripe and PayPal. Debit and credit card payments are accepted through both systems. You do not have to have a PayPal account in order to use the PayPal payment system, you can pay by card via PayPal.

Postage

UK orders are sent via Royal Mail or Evri, previously Hermes, whichever is most appropriate for the size and weight of the parcel.

We are sorry but due to post-Brexit regulations, we do not dispatch to Europe.

 

Our postage and packing charges are as follows:

  • UK - £4.95.  Free for orders over £75.
  • World Zone 1* - £18.95
  • World Zone 2** - £21.95
  • World Zone 3 (USA) - £23.95

*World Zone 1 is countries not classed as in Europe or World Zone 2. Thus, World Zone 1 is defined as countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.

**World Zone 2 is defined as Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.

 

Please ensure your address details are correct. If any errors have been made on the delivery address, we are not responsible if items are incorrectly delivered or returned to us as undelivered. We reserve the right to request a further postal charge in instances where an address error leads to an order being returned to us as undelivered. We only accept responsibility for any incorrect or returned deliveries if an error with the address has been made by ourselves during the processing and/or addressing of the order.

Any delivery instructions should be made at checkout. We cannot guarantee instructions made at a later time will be actioned.

We aim to dispatch your order within 48 hours. However, if the item is temporarily out of stock there will be a delay. If items can be replenished immediately, your order will be dispatched once they are back in stock, typically taking a few days to arrive into our warehouse.  Any delays will be relayed to the customer via the email address provided on the order.

We cannot be held responsible for any delays to orders once they have been dispatched. Buyers should be mindful of any deadlines they have for their orders. This is particularly the case during peak-times for the postal system, such as Christmas, or during any extreme circumstances, such as any pandemic lockdowns, when items take longer to be delivered.

Any issues with items lost or damaged in the post will be raised with the relevant postal company. Items are not deemed lost by Royal Mail until 15 working days after dispatch.

We accept no liability for any failure to deliver goods that you have ordered or for any delay in doing so, or for any damage or defect of goods delivered caused by an event or circumstance beyond our reasonable control including, without limitation, strikes and other industrial disputes, lock-outs, terrorism, breakdown of systems or network access, flood, fire, explosion, accident or severe weather.

 

Returns

Please contact us straight away via info@equestrianbookfair.com or the contact us page, if you are unhappy with any product.

We will happily exchange or refund any unopened items, provided that the items are returned within 14 days of delivery. Any product you return must be in the same condition you received it in and in the original packaging. If it is not possible to return items in the original packaging, items must be packed in similar packaging and to the same standard as they were originally dispatched. We cannot accept returns of any open or used items, or items with tags removed. Returns must be securely packaged to remain safe in transit. We cannot be held responsible for goods lost in transit; we advise a tracking method is used for peace of mind with all returns.

If you wish to make a return, please email us at info@equestrianbookfair.com within 7 days of receiving your order. If you have received an item different to your order or that has been damaged in transit, please contact us immediately to resolve the matter. Any issues with damage in transit will be raised with the relevant postal company.

If your item is faulty, please contact us immediately and we will do our best to resolve this.

We cannot accept responsibility for change of mind. If there has been no error on our part, we will only refund the cost of the item. In these instances, we will not refund the delivery charge and you will be responsible for the return postage and packaging. Refunds and exchanges will be processed upon receipt of goods that are in resaleable condition.

We cannot rectify any issues that we are unaware of. If we do not receive notification of any issues with your order, you will be deemed to have accepted the items as satisfactory.

General

Any pre-order items are advertised with the current estimated delivery information in mind. These dates are subject to change and are out of our control. We will communicate any delays to customers at the soonest opportunity. Once into stock, all pre-orders will be dispatched as quickly as possible.

We accurately describe the products that we are selling, although packaging or cover designs may vary from those illustrated. Any stated sizes are approximate.

We are a working shop and tradestand company. Items may have been on display in our shop or on our tradestand. With rarer, older items, some slight shop wear is understandable. Any adverse wear to items will be communicated with customers prior to dispatch.

If you have any queries on products or orders, please do not hesitate to contact us.