Terms & Information

Payment

Shopping Cart payments using PayPal's secure servers. We accept payment by debit card, credit card or paypal - Cards accepted are Visa, Mastercard, Visa Delta, Solo, Visa Electron and UK Maestro. Please note you DO NOT have to open a PayPal account in order to shop online with us. We do not keep your credit card details for your own safety and security. Equestrian Bookfair.com is our trading name and that will appear on your card statement. 

All prices on toys and gifts are inclusive of VAT. Books are VAT free.

Postage

Postage rates

UK orders are sent via Royal Mail or my Hermes, whichever is most appropriate for the size and weight of the parcel.

Our postage and packing charges are as follows:

All international orders are sent as standard post. No tracking or insurance is provided as standard. We accept no responsibility for items once they have been dispatched by standard international post. If tracking or insurance is required, please contact us and we can quote and process this for you.

Information for European customers

Items dispatched to Europe are minus UK VAT; 0% VAT on books and 20% VAT on toys and gifts. All items except books will have a 20% price reduction on the individual item cost shown on the website. However, p&p costs will still apply.

In addition, once items have left the UK, items may incur additional charges upon entering Europe. We are not responsible for these additional charges, taxes or fees. Any such charges are the responsibility and, thus, payable by the customer/recipient. We cannot calculate the value of any extra charges. These are dependent on the specific item and country. Applicable charges may include some, or all, of the following charges:

Duty

Import Fees

Customs Taxes

Local VAT

 

General postage information

Items will be delivered to the address given at the time of ordering. Please ensure these details are correct. If any errors have been made on the delivery address, we are not responsible if items are incorrectly delivered or returned to us as undelivered. We reserve the right to request a further postal charge in instances where an address error leads to an order being returned to us as undelivered. We only accept responsibility for any incorrect or returned deliveries if an error with the address has been made by ourselves during the processing and/or addressing of the order.

Any delivery instructions should be made at checkout. We cannot guarantee instructions made at a later time will be actioned.

We aim to dispatch your order within 48 hours. However, if the item is temporarily out of stock there will be a delay. If items can be replenished immediately, your order will be dispatched once they are back in stock, typically taking a few days to arrive into our warehouse. There may be rare occasions, particularly with retired items, where the only items in stock are with one of our show units at an event. In this instance, the item(s) will be removed from display at the show and dispatched upon return to the warehouse. We are sorry, it is not possible for us to send items out from shows.

During peak show season, there may be occasions when all of our team are at shows, with no one available at base to process orders. This may lead to processing times being slightly extended. On the field, we can manage communications and view incoming orders, but we cannot process and dispatch orders.

Any delays will be relayed to the customer via the email address provided on the order.We cannot be held responsible for any delays to orders once they have been dispatched. Buyers should be mindful of any deadlines they have for their orders. This is particularly the case during peak-times for the postal system, such as Christmas, or during any extreme circumstances, such as any pandemic lockdowns, when items take longer to be delivered.

Any issues with items lost or damaged in the post will be raised with the relevant postal company. Items are not deemed lost by Royal Mail until 15 working days after dispatch.

We accept no liability for any failure to deliver goods that you have ordered or for any delay in doing so, or for any damage or defect of goods delivered caused by an event or circumstance beyond our reasonable control including, without limitation, strikes and other industrial disputes, lock-outs, terrorism, breakdown of systems or network access, flood, fire, explosion, accident or severe weather.


Returns

Please contact us straight away via info@equestrianbookfair.com if you are unhappy with any product.

We will happily exchange or refund any unopened items, provided that the items are returned within 14 days of delivery. Any product you return must be in the same condition you received it in and in the original packaging. If it is not possible to return items in the original packaging, items must be packed in similar packaging and to the same standard as they were originally dispatched. We cannot accept returns of any open or used items, or items with tags removed. Returns must be securely packaged to remain safe in transit. We cannot be held responsible for goods lost in transit; we advise a tracking method is used for peace of mind with all returns.

If you wish to make a return, please email us at info@equestrianbookfair.com within 7 days of receiving your order. If you have received an item different to your order or that has been damaged in transit, please contact us immediately to resolve the matter. Any issues with damage in transit will be raised with the relevant postal company.

 If your item is faulty, please contact us immediately and we will do our best to resolve this.  We cannot accept responsibility for change of mind. If there has been no error on our part, we will only refund the cost of the item. In these instances, we will not refund the delivery charge and you will be responsible for the return postage and packaging. Refunds and exchanges will be processed upon receipt of goods that are in resaleable condition.

We cannot rectify any issues that we are unaware of. If we do not receive notification of any issues with your order, you will be deemed to have accepted the items as satisfactory.

General

Any pre-order items are advertised with the current estimated delivery information in mind. These dates are subject to change and are out of control. We will communicate any delays to customers at the soonest opportunity. Once into stock, all pre-orders will be dispatched as quickly as possible.

We cannot fulfil any requests for personalisation of any signed items.  All books are in stock as pre-signed; they are not signed to order. 

We accurately describe the products that we are selling, although packaging or cover designs may vary from those illustrated. Any stated sizes are approximate.

We are a working shop and tradestand company. Items may have been on display in our shop or on our tradestand. With rarer, older items, some slight shop wear is understandable. Any adverse wear to items will be communicated with customers prior to dispatch.If you have any queries on products or orders, please do not hesitate to contact us.

 

Equestrian Bookfair Ltd / Reeth Toy and Book Shop

Unit 12 Reeth Dales Centre

Silver Street

Reeth

Richmond

North Yorkshire

DL11 6SP

01748 884909 / 07790 480211

info@equestrianbookfair.com

www.facebook.com/reethtoyshop

www.instagram.com/equestrianbookfair